Security Monitoring Centres (SMC) is one of the UK's leading security monitoring providers. Founded in 1936, we offer a wide range of monitoring services to meet the needs of our customers.
Our core service offerings are; alarm monitoring via SMC Custodian and remote video monitoring via SMC Vision. SMC also offer many add on services which extend into complex and diverse applications.
We pride ourselves on our commitment to continually improve the service we offer to our customers and recognise the need to deliver unparalleled levels of support and technical excellence which we believe sets us apart from our competitors and assists with our customer's efficiency.
Our processes are rigorously benchmarked on a regular basis to ensure our Alarm Receiving Centre performance meets our customer demands and industry standards.
SMC Vision protects all manner of businesses, their assets and their staff, offering a wide range of bespoke services, operational efficiency and market leading customer service.
We are a company of ideas who find ways to improve the performance of alarm monitoring and assist installers by:
Individually our products and services offer excellence - but working together - they deliver a combined powerful customer proposition.
SMC® Completes Major Upgrade of its Alarm Receiving Centre
Sept. 17, 2019
Security Monitoring Centres Limited (SMC®) has completed a major refurbishment and re-fit of its Nottingham-based Alarm Receiving Centre (ARC) to better deliver a complete, nationwide intruder, CCTV and fire monitoring solution - all under the same roof. SMC is a part of Carrier, a leading global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies.
SMC’s monitoring centre has been upgraded and expanded to include new servers, computers and screens, including an impressive video wall that forms the centrepiece of the new installation. The entire IT infrastructure has also been replaced to further enhance the reliability and integrity of the systems installed.
As well as the technology, careful thought was given to the working environment, with ergonomically-designed seating and desks for up to 72 operators and lighting, to combat the potentially damaging effects of Seasonal Affective Disorder (SAD).
“With almost a quarter of a million intruder, CCTV and fire monitoring connections, SMC already has a deserved reputation for the quality of services we provide,” said Colin Walters, Managing Director of SMC. “Following this upgrade, we will be able to extend the services of this state-of-the art facility to both existing and new customers.”
CASH allows installers to run their business from the very first sales enquiry through to install and billing.
Immix software consolidates a wide range of different security services into one simple operator interface.
TOUCH is an online platform with a range of benefits for installers, engineers and end users and is accessible from any internet ready device.
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Premises protected by SMC can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.
SMC is one of the best‑known providers of fire safety and security solutions for businesses and organisations worldwide. For support and advice please contact us to find out more.