Skip to main content
Keyholder Care


Service Capabilities

Keyholder Care offers valuable peace of mind to employers and those responsible for providing a duty of care to their key holders when being placed in the vulnerable situation of attending site when an alarm has activated. This protective service sends the key holder a set time window to attend site and return back home, giving the key holder the opportunity to extend the time if needed.

Once safely home the key holder will close the Keyholder Care record. However if we receive no acknowledgement of a safe return, or an extension to the time window, we at SMC will step in and escalate the potential risk to your key holder's safety by alerting your chosen emergency contact.

Value-added benefits for you and your customers

  • Exclusively available to SMC secure installers
  • Charged as an annual fee
  • Annual charge covers all site key holders - no need to renew or amend the Keyholder Care as site key holders change
  • Easy to order on Smart Forms via TOUCH Marketing campaign support available from SMC Secure

Campaign support

SMC Secure will support you with a marketing campaign designed to promote Keyholder Care to your customer base.

please click here to view our customisable installer template. To create one for your business, we simply require your high resolution company logo, Keyholder Care end user price and contact details should someone wish to order from you. We will complete the document and email back to you.

More Information

Keyholder Care can be ordered by ticking the relevant box on SmartForms.

CASH allows installers to run their business from the very first sales enquiry through to install and billing.
Learn More
IMMIX software consolidates a wide range of different security services into one simple operator interface.
Learn More
Touch is an online platform with a  range of benefits for installers, engineers and end users and is accessible from any internet ready device.
Learn More
We are here to help
Speak to our team of experts today
Get in touch
Protecting your world

Our online platform for installers, engineers and end users giving live access into our monitoring platform.

Innovation at your fingertips.

Premises protected by SMC can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.
Expert support
SMC is one of the best‑known providers of fire safety and security solutions for businesses and organisations worldwide. For support and advice please contact us to find out more.