Security Monitoring Centres (SMC) is one of the UK's leading security monitoring providers. Founded in 1936, we offer a wide range of monitoring services to meet the needs of our customers.
Our core service offerings are; alarm monitoring via SMC Custodian and remote video monitoring via SMC Vision. SMC also offer many add on services which extend into complex and diverse applications.
We pride ourselves on our commitment to continually improve the service we offer to our customers and recognise the need to deliver unparalleled levels of support and technical excellence which we believe sets us apart from our competitors and assists with our customer's efficiency.
Our processes are rigorously benchmarked on a regular basis to ensure our Alarm Receiving Centre performance meets our customer demands and industry standards.
SMC Vision protects all manner of businesses, their assets and their staff, offering a wide range of bespoke services, operational efficiency and market leading customer service.
We are a company of ideas who find ways to improve the performance of alarm monitoring and assist installers by:
Individually our products and services offer excellence - but working together - they deliver a combined powerful customer proposition.
Help protect your premises from acts of crime and vandalism, in locations where providing a guard can be both impractical and expensive.
Responding to genuine alarm conditions to provide an immediate deterrent to intruders
SMC Vision is at the forefront of remote video surveillance, protecting people, premises and assets. Holding both BS8418 for monitoring of the detector activated CCTV systems and BS5979 for approval for alarm Receiving, ensures a professional and approved approach to resolving remote security solutions.
A team of dedicated and highly trained, licensed operators will respond to your detector activated alarms, 24/7.
Viewing the area of activation, our operators ascertain the most appropriate action to manage the activity at the site. By using the images presented by the detection system, remotely interacting with audio systems and escalating issues to police or other authorities, we ensure the most appropriate level of support and only involve staff, guard patrols or key holders where absolutely necessary.
All alarm response plans are created to reflect each site's unique circumstances and are developed to combat known issues, with the opportunity to develop further response plans to adapt to evolving business needs.
Typical Applications
Car dealerships
Hire companies
Education centres
Logistics
Storage
Residential
Supported Technologies*
Dedicated Micro's - SD, DS2 * DVIP
Adpro - Fast Scan, FastTX & FastVu
Heitel/Vista - Smart Disk
360 Vision - Linearls, Avalon T & Avalon H
Panasonic - ND200, ND300, ND400 & HD300
UTC - VeDVR & EnDvR
*Other technologies are available, based on volume and customer requirements.
CASH allows installers to run their business from the very first sales enquiry through to install and billing.
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Immix software consolidates a wide range of different security services into one simple operator interface.
TOUCH is an online platform with a range of benefits for installers, engineers and end users and is accessible from any internet ready device.
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Premises protected by SMC can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.
SMC is one of the best‑known providers of fire safety and security solutions for businesses and organisations worldwide. For support and advice please contact us to find out more.